Privacy policy

Last updated: 4 August 2026

COZYLOW operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, as a customer, with a personalised shopping experience (the “Services”). COZYLOW is powered by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use and disclose your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using the Services, you acknowledge that you have read this Privacy Policy and understand the practices described below regarding the collection, use and disclosure of your information.

Personal information we collect or process

When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or rendered non-identifiable so that it cannot identify or reasonably be linked to you. Depending on how you interact with the Services, where you live and what is permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from that information:

• Contact details, including your name, address, billing address, delivery address, telephone number and email address.
• Financial information, including credit-card, debit-card and bank-account information, payment-card information, transaction details, payment method, payment confirmation and other payment details.
• Account information, including your username, password, security questions, preferences and settings.
• Transaction information, including items you view, place in your basket, add to a wish list, purchase, return, exchange or cancel, as well as your previous transactions.
• Communications with us, including information you provide when communicating with us, for example when you contact customer service.
• Device information, including information about your device, browser or network connection, IP address and other unique identifiers.
• Usage information, including information about how and when you access or interact with the Services.

Sources of personal information

We may collect personal information from the following sources:

• Directly from you, including when you create an account, access or use the Services, communicate with us or otherwise provide us with your personal information;
• Automatically through the Services, including from your device when you use our products or services or access our websites, and through cookies and similar technologies;
• From our service providers, including where we engage them to provide certain technologies and they collect or process personal information on our behalf;
• From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes:

• Providing, tailoring and improving the Services. We use your personal information to provide the Services, including to perform our contract with you, process payments and orders, remember your preferences and products that interest you, send account-related notifications, process purchases, returns, exchanges and other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, enable you to post reviews and provide a personalised shopping experience, for example by recommending products related to your purchases. This may include using your personal information to tailor and improve the Services so that they are more relevant to you.
• Marketing and advertising. We may use your personal information for marketing and promotional purposes, for example to send marketing, advertising and promotional communications by email, SMS or post, and to show you online advertisements for products or services on the Services or other websites, including based on products you previously purchased or added to your basket and your other activity on the Services.
• Security and fraud prevention. We use your personal information to authenticate your account, provide a secure checkout and shopping experience, detect, investigate or respond to fraudulent, unlawful, harmful or malicious activity, protect public safety and secure our Services. If you choose to create an account, you are responsible for keeping your account credentials confidential. We strongly recommend that you do not share your username, password or other access credentials with anyone.
• Communicating with you. We use your personal information to provide customer service, respond to requests, provide effective services and maintain our business relationship with you.
• Legal reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law-enforcement or government authorities, to investigate or participate in civil discovery, potential or ongoing litigation or other proceedings, to enforce our terms or policies, or to investigate potential breaches of them.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes and in accordance with this Privacy Policy. These circumstances may include:

• With Shopify, service providers and other third parties that provide services on our behalf, such as IT management, payment processing, data analytics, customer service, cloud storage, fulfilment and shipping.
• With business and marketing partners to provide marketing services and show you advertisements. For example, we use Shopify to support personalised advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to ask us not to share information about you for the purpose of showing targeted advertising and marketing based on your online activity across different merchants and websites.
• When you direct us, request that we do so or otherwise consent to the disclosure of certain information to third parties, for example to ship products to you or through your use of social-media widgets or login integrations.
• With our affiliates or more generally within our corporate group, where applicable.
• In connection with a business transaction such as a merger or insolvency, to comply with applicable legal obligations, including subpoenas, search warrants or similar requests, to enforce applicable terms or policies, or to protect or defend the Services, our rights and the rights of our users or third parties.

Our relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit through the Services will be transmitted to and shared with Shopify, as well as with third parties that may be located in countries other than the country in which you live, in order to provide and improve the Services. In addition, to help protect, develop and improve our business, we use certain enhanced Shopify features that incorporate data and information from your interactions with our store, other merchants and Shopify. To provide these enhanced features, Shopify may use personal information collected from your interactions with our store, other merchants and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights in relation to Shopify’s use of your personal information for these purposes. To learn more about how Shopify uses your personal information and the rights available to you, please see Shopify’s Consumer Privacy Policy. Depending on where you live, you may also exercise certain privacy rights through the Shopify Privacy Portal.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with us or that we do not control, we recommend reviewing their privacy and security policies and their other terms. We do not guarantee and are not responsible for the privacy or security of those websites, including the accuracy, completeness or reliability of information found on them. Information you provide in public or semi-public areas, including information shared on third-party social-media platforms, may also be visible to other users of the Services and/or users of those third-party platforms without restriction as to its use by us or a third party. Our inclusion of such links does not by itself imply endorsement of the content, owners or operators of those platforms unless otherwise stated on the Services.

Children’s data

The Services are not intended for use by children, and we do not knowingly collect personal information about children who have not reached the age of majority in their jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we are not aware that we “share” or “sell” (as those terms may be defined under applicable law) personal information relating to individuals under the age of 16.

Security and retention of your information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee absolute security. In addition, information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to send us sensitive or confidential information.

How long we retain your personal information depends on a number of factors, including whether we need the information to manage your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable agreements or policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances and, in some cases, we may refuse a request to the extent permitted by law.

• Right of access / right to know. You may have the right to request access to personal information we hold about you.
• Right to deletion. You may have the right to request deletion of personal information we hold about you.
• Right to correction. You may have the right to request correction of inaccurate personal information we hold about you.
• Right to portability. You may have the right to receive a copy of personal information we hold about you and, in certain circumstances and subject to exceptions, to request that it be transferred to a third party.
• Managing communication preferences. We may send you promotional emails. You can opt out at any time using the unsubscribe option included in our emails. If you unsubscribe, we may still send non-promotional emails, for example about your account or orders you have placed.

You may exercise these rights through the locations made available within the Services or by contacting us using the details below. To learn more about Shopify’s use of your personal information and the rights that may be available to you, including rights relating to data processed by Shopify, please visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing a request, to the extent required or permitted by applicable law. Where permitted by applicable law, you may appoint an authorised agent to make a request on your behalf. Before accepting a request from an agent, we will require evidence that you authorised the agent to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request within the time limits prescribed by applicable law.

Complaints

If you wish to complain about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us or to lodge a complaint with the competent data-protection authority in your region. For the EEA, a list of data-protection supervisory authorities is available here.

International transfers

Please note that we may transfer, store and process your personal information outside the country in which you live.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or, where applicable, an equivalent contract issued by the competent UK authority, unless the data is transferred to a country recognised as providing an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will publish the revised Privacy Policy on this website, update the “Last updated” date and provide any notice required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please email us at contact@cozylow.fr or write to us at 1 Rue Michel Baglin, 31840 Seilh, France. For the purposes of applicable data-protection law, we are the controller of your personal information.