How can we help?
Questions about dimensions, stability or assembly? Send us a message — we reply within one business day.
Send us a message
Complete the form below. The more detail you provide, the more precisely we can help. Feel free to include your room dimensions and the number and size of your pets.
Customer service
contact@cozylow.fr
Monday to Friday, 9am–6pm.
We reply within one business day, often sooner.
Before you buy
Unsure about the height, footprint or stability for a larger cat? Tell us about your room and your pet and we’ll point you towards the most suitable model — even if that means telling you none of them are the right fit.
After your order
Track your parcel at any time from our tracking page.
Returns are accepted within 30 days — see the conditions.
Product arrived damaged? Attach a photo to your message and we’ll prioritise your request.
Frequently asked questions
You may find the answer below.
We send you a tracking number by email as soon as your order is dispatched. You can also check it at any time on our order tracking page.
Our buying guides cover height, stability and footprint according to your home and your pet. If you are still unsure, send us a message and we’ll give you a specific recommendation.
You have 30 days from delivery to request a return. Send us a message using the form above and we’ll explain the next steps. Full conditions are set out in our returns policy.
Send us your order number and details of the missing part, ideally with a photo of the assembly instructions. We’ll send the missing part at no extra cost.