Frequently Asked Questions
Everything you need to know before, during and after your COZYLOW order.
Orders & Payment
Everything you need to know before placing your order.
Choose your product, select any available options, then complete your order in a few clicks. You’ll receive an email confirmation immediately afterwards.
We accept credit and debit cards, PayPal, Apple Pay, Google Pay, American Express and Klarna. All payments are secured and encrypted.
Contact us as soon as possible after ordering. If your order has not yet been dispatched, we may still be able to change or cancel it.
Yes. Your invoice is sent automatically by email after your purchase.
Delivery & Tracking
Dispatch times, delivery and parcel tracking.
Orders are dispatched within 24–48 hours.
Delivery times vary depending on the product and where it is dispatched from. The estimated delivery time is shown on each product page.
If you have a question about delivery times, contact us.
Yes. We deliver throughout mainland France and to a number of European countries.
We send you a tracking number and link as soon as your order is dispatched. You can track your parcel at any time from our order tracking page.
Products & Materials
Everything you need to know about Cozylow products.
Yes. Every product is assessed for stability, strength and safety before it is added to our range.
We favour light wood, natural sisal and durable materials that work naturally within contemporary interiors.
Most of our products are straightforward to assemble and do not require specialist tools. The assembly difficulty is shown on each product page.
Care instructions are provided on each product page according to the materials used. Where applicable, your product will also include documentation with specific care guidance.
Returns & Warranty
Returns, refunds and our 2-year warranty.
You have 30 days from delivery to return an item that is not right for you, subject to our returns conditions.
Yes. Our products are covered by a 2-year warranty.
Contact our customer service team and we’ll guide you through the return process.
Contact us with a photo of the item you received and we’ll quickly arrange an appropriate solution, such as a replacement or refund.
Still have a question?
Our team is here to help.